CCaaS
Moving from a premise based systems to cloud based, CCaaS solutions can provide Enterprises with different capabilities, contact center operations can increase scalability, innovate with AI, and allow WFH (work from home) workers to access the needed resources offsite.
There are many more factors to keep in mind when selecting a CCaaS provider, third-party integrations, integration with the PSTN and multi-carrier options for inbound Toll Free contact centers.
At Vocio we help our clients design, procure and manage CCaaS services from a portfolio of the largest providers, TalkDesk, Nice CXone, Five9 and Genesys to name a few.
If you'd like some help navigating the complex maze of CCaaS providers please complete the form below and one of our CCaaS subject matter experts will contact you.
What clients are saying
"After going through three different service providers and running into the same problems, I was thrilled that Vocio was able to get it right the first time."
Amy S.
Appellate Defenders
"Managing Telecom charges and information can always be a challenge. Most companies don't have the benefit of accessing the data from one location. The staff at Vocio designed a dashboard that tailored not only to my needs, but created logins and limited access views for other co-workers that shared a need to view this data. The staff at Vocio is knowledgeable, efficient, and handles even the smallest request as a priority."
Ray R.
Vtech
"For over four years Vocio has provided us with excellent service. Most recently we were charged over $5,000 for Internet usage on one of our cell phones. We believe it was a faulty phone but after several unsuccessful calls to the carrier I called Vocio and explained what happened. They asked me to send the bill and within 24 hours we had received a full credit. It was very impressive."
CFO
Johnstone Supply
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