Toll Free Services
Enterprise inbound contact centers rely upon toll free services for the lifeblood of both closing sales and servicing existing customers. However SIP IP-Based Toll Free services have made maintaining high quality voice a challenge, as toll free calls traverse both public and private network backbones.
In addition, outages occur frequently among toll free carriers, making it imperative for inbound Enterprise contact centers to utilize multiple toll free carriers to provide business continuity and disaster recovery for their toll free calls.
At Vocio we help our clients design, procure and manage Toll Free services from a portfolio of the largest providers, AT&T, Verizon, Lumen, BCM One and numerous other carriers.
If you'd like some help navigating the complex maze of Toll Free service providers please complete the form below and one of our Toll Free subject matter experts will contact you.
What clients are saying
"After going through three different service providers and running into the same problems, I was thrilled that Vocio was able to get it right the first time."
Amy S.
Appellate Defenders
"Managing Telecom charges and information can always be a challenge. Most companies don't have the benefit of accessing the data from one location. The staff at Vocio designed a dashboard that tailored not only to my needs, but created logins and limited access views for other co-workers that shared a need to view this data. The staff at Vocio is knowledgeable, efficient, and handles even the smallest request as a priority."
Ray R.
Vtech
"For over four years Vocio has provided us with excellent service. Most recently we were charged over $5,000 for Internet usage on one of our cell phones. We believe it was a faulty phone but after several unsuccessful calls to the carrier I called Vocio and explained what happened. They asked me to send the bill and within 24 hours we had received a full credit. It was very impressive."
CFO
Johnstone Supply
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