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Telecom & Wireless BLOG
 

Client Success Story

"Managing Telecom charges and information can always be a challenge. Most companies don't have the benefit of accessing the data from one location. The staff at Vocio designed a dashboard that tailored not only to my needs, but created logins and limited access views for other co-workers that shared a need to view this data. The staff at Vocio is knowledgeable, efficient, and handles even the smallest request as a priority."

- Ray R., VTech

 Vocio's 5 Step Methodolgy

1. Build a Valid Inventory

Building a valid inventory is the first step to getting control and visibility of telecom and wireless expenses. Vocio extracts inventory items from all invoices, CSR's and existing spreadsheets and ties them to site locations or employees.

2. Telecom and Wireless Optimization

Once a valid inventory and baseline of expenses is created you can begin to evaluate costs, consolidate accounts and implement new technologies.

3. Carrier Selection and Contract Negotiation

After you determine what services are valid and what to upgrade, change or disconnect it's time to evaluate the "best of breed" carrier for a given service and to negotiate the term and commitment giving you the lowest cost.

4. Invoice Processing

As invoices are received they need to be processed to validate charges and find billing errors. Once errors are found they need to be tracked until the carrier issues a credit.

5. On Going Support

Moves, adds, changes and disconnects along with transitioning services from carrier to carrier require personnel well versed in telecom and wireless. The team at Vocio is available to you 24/7 to handle any telecom or wireless request, quote, order or trouble tickets.

More than any other recent year, in 2008 Telecom/IT and Finance departments are expected to do more, in less time, with fewer resources.

With Vocio's Leading Edge Software along with Telecom/Wireless Experts you can accomplish more, in less time, and with fewer resources

  • View and pay invoices, allocate expenses and manage inventory, including wireless, from one application
  • No need to manually key data into spreadsheets to generate reports. Detailed Reports and Dashboards are automatically generated for each role within your enterprise
  • Allocate costs and GL codes as invoices are received without manual data entry. You can Self Manage the software or Fully/Partially outsource tasks to Vocio
  • Have an up-to-date inventory of lines, trunks, circuit ID's, wireless devices, laptops and other assets
  • Track employee costs for wireless, conferencing, calling cards, and company reimbursed home phone or data lines

Start your Free Trial and find out why Vocio's V-Vision is winning over Finance and Telecom/IT departments nationwide. Start today and get results within 90 days. 

 

Four Keys to Managing Telecom and Mobile Services

Software.

It all starts with Telecom and Wireless Expense and Inventory Management Software that is easy to use, customizable, and robust enough to handle the entire lifecycle of managing enterprise telecom and wireless services, but as you know there's much more to it than software.

Process.

You have many processes to manage, which include selecting a carrier, negotiating contracts, ordering services, receiving and paying invoices, contacting customer support for moves, adds, changes & disconnects, RMA's and opening trouble tickets.

People.

Along with the processes you have people (CFO’s, CIO’s, VP’s, Director's, Managers, personnel from Finance, IT, Telecom, Facilities and HR) who must communicate these processes efficiently and work with them in real time.

Results.

When you have Telecom and Wireless Expense Management software that allows people to communicate and manage their processes through a single web based application, updated in real time, you get results.